Promise Technology Network Device EX8650 Bedienungsanleitung

SUPERTRAK EX4650, EX8650,EX8654, EX8658,EX16650USER MANUALVersion 2.0 SR2

SuperTrak EX Series User ManualxChapter 5: Management with WebPAM PRO, cont.Managing the Controller, cont.Silencing the Buzzer . . . . . . . . . . .

SuperTrak EX Series User Manual86Viewing Controller InformationThe SuperBuild utility displays information about the selected SuperTrak EX controller.

Chapter 4: SuperBuild™ Utility87Managing Physical DrivesPhysical drive management includes these functions:• Viewing Physical Drives (page 87)• Viewin

SuperTrak EX Series User Manual883. Highlight Return to Previous Menu and press Enter.Managing Physical Drive ProblemsPhysical drives can develop prob

Chapter 4: SuperBuild™ Utility89Managing Disk ArraysDisk array management includes these functions:• Viewing Disk Arrays (page 89)• Viewing Disk Array

SuperTrak EX Series User Manual90Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or Offline.3. Highlight Physical Drives in the D

Chapter 4: SuperBuild™ Utility91Changing Disk Array SettingsTo change the name of a disk array:1. In the Main Menu, highlight Disk Array Management an

SuperTrak EX Series User Manual92Managing Logical DrivesLogical drive management includes these functions:• Viewing Logical Drives (page 92)• Viewing

Chapter 4: SuperBuild™ Utility93Logical Drive Name – You can change this setting.Capacity – Data capacity of the logical drive in GBRAID Level – Chose

SuperTrak EX Series User Manual94• Write Cache Policy – Choose from Write Back or Write Through.• Read Cache Policy – Choose from Read Cache, Read Ahe

Chapter 4: SuperBuild™ Utility95• To cancel Initialization, press C.The Initialization begins immediately. If you set Initialization for multiple logi

ContentsxiChapter 5: Management with WebPAM PRO, cont.Managing Logical Drives, cont.Running Redundancy Check . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual96The selected logical drive is removed from the list.

Chapter 4: SuperBuild™ Utility97Managing Spare DrivesSpare drive management includes these functions:• Viewing Spare Drives (page 97)• Viewing Spare D

SuperTrak EX Series User Manual98• Big Enough – Same capacity or greater than the largest drive in your arrayTo create a spare drive:1. In the Main Me

Chapter 4: SuperBuild™ Utility994. Optional. If you chose Dedicated in step 3, press the arrow keys to highlight a disk array. Then press the spacebar

SuperTrak EX Series User Manual100Viewing Background ActivityThe Background Activity function enables you to monitor background activities are running

Chapter 4: SuperBuild™ Utility101Managing the Event LogThe event log tracks events related to the SuperTrak controller and includes the following func

SuperTrak EX Series User Manual102• To see all the information about an event, highlight the event and press Enter.Clearing the Event LogsClearing the

Chapter 4: SuperBuild™ Utility103Working with Time SyncThe Time Sync function adds two special features to SuperTrak. These functions include:• Settin

SuperTrak EX Series User Manual104Using the Miscellaneous MenuThe Miscellaneous menu enables three useful functions on SuperTrak:• Making the SAS Read

Chapter 4: SuperBuild™ Utility105When the buzzer sounds, take the following actions:• Check your disk arrays and logical drives.• Check the Event Log.

SuperTrak EX Series User ManualxiiChapter 7: Technology Background, cont.Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual106

107Chapter 5: Management with WebPAM PRO• Logging into WebPAM PRO (page 107)• Accessing the Interface (page 110)• Managing Users (page 116)• Working w

SuperTrak EX Series User Manual108Logging in over the NetworkYou can log into WebPAM PRO from any PC with a network connection to the Host PC (where t

Chapter 5: Management with WebPAM PRO109Login ScreenWhen the opening screen appears:1. Type administrator in the User Name field.2. Type password in t

SuperTrak EX Series User Manual110Accessing the InterfaceWebPAM PRO is browser-based RAID management software with a graphic user interface. Basic use

Chapter 5: Management with WebPAM PRO111There are four major parts to the WebPAM PRO interface:• Header (see page 111)• Tree View (see page 111)• Mana

SuperTrak EX Series User Manual112Figure 3. WebPAM PRO Tree View The Administrative Tools section is different for the Administrator and Super Users t

Chapter 5: Management with WebPAM PRO113Choosing a Display LanguageWebPAM PRO displays in the following languages:To change the display language:1. Cl

SuperTrak EX Series User Manual114You can also view events by clicking the Subsystems icon in Tree View, then clicking the Event tab in Management V

Chapter 5: Management with WebPAM PRO115 Figure 4. The Storage Network appears in Tree ViewTo view the Storage Network, click Show Storage Network in

ContentsxiiiWhat to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261Critical & Offline Logical Drives . . . . .

SuperTrak EX Series User Manual116Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing User In

Chapter 5: Management with WebPAM PRO117You can also set user privilege under Subsystem/Host Management. See “Setting User Privilege” on page 122 and

SuperTrak EX Series User Manual1188. Click the Submit button. Creating a UserTo create a user:1. Log into WebPAM PRO as the Administrator or a Super U

Chapter 5: Management with WebPAM PRO1192. Click the Administrative Tools icon. 3. Click the User Management icon.4. Click the Delete tab in Manag

SuperTrak EX Series User Manual120Working with Subsystem/Host ManagementSubsystem/Host Management includes the following functions:• Viewing Subsystem

Chapter 5: Management with WebPAM PRO1215. Do one of the following actions:• To create an in-band connection: Type the Host PC’s IP address into the a

SuperTrak EX Series User Manual1227. In the confirmation box, type the word confirm in the field provided.8. Click the OK button.Setting User Privileg

Chapter 5: Management with WebPAM PRO123Managing Software ServicesSoftware Services include the following functions:• Viewing Service Status (page 123

SuperTrak EX Series User Manual124The range is 1 to 1440 minutes. 15 minutes is the default.Session Time Out refers to the amount of time the connecti

Chapter 5: Management with WebPAM PRO125Setting up Extended SMTPTo make Extended SMTP settings:1. Click the Administrative Tools icon in Tree View.2

SuperTrak EX Series User Manualxiv

SuperTrak EX Series User Manual126Changing CIM Client SettingsThe CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be insta

Chapter 5: Management with WebPAM PRO127Managing the HostThe Host is designated by its IP address:127.0.0.1. Host functions include:• Viewing Host Inf

SuperTrak EX Series User Manual128Managing the SubsystemSubsystem functions include:• Viewing Subsystem Information (page 128)• Clearing Statistical D

Chapter 5: Management with WebPAM PRO129Clearing Statistical DataUse this function to clear the statistical data registers for the controller, physica

SuperTrak EX Series User Manual1304. Navigate to the directory where you saved the upgrade file, then click the upgrade file, and click the Open butto

Chapter 5: Management with WebPAM PRO131• Fatal – Non-Recoverable error or failure has occurred Saving the Runtime Event LogThis function saves a copy

SuperTrak EX Series User Manual132Severity DefinitionsEach event is marked with a level of severity.• Information – Information only, no action is req

Chapter 5: Management with WebPAM PRO133Viewing Current Background ActivitiesTo view the current background activities:1. Click the Subsystem icon i

SuperTrak EX Series User Manual1344. Highlight the following PDM trigger settings and type a value into the corresponding field:• Reassigned Block Thr

Chapter 5: Management with WebPAM PRO1353. In the next screen, click the Start button.Running PDMPredictive Data Migration (PDM) migrates data from th

1Chapter 1: Introduction• About This Manual, below• Product Overview (page 2)• WebPAM PRO Management Software (page 3)Thank you for purchasing one of

SuperTrak EX Series User Manual1365. Click the option button for the Recurrence Pattern you want: •Daily •Weekly •Monthly6. Click the Next button.7. F

Chapter 5: Management with WebPAM PRO13710. For Redundancy Check only:• Choose the Auto Fix option. This feature attempts to repair the problem when i

SuperTrak EX Series User Manual138• Physical Drive List – Device number, model, type, capacity, location, operational status, and configuration• Disk

Chapter 5: Management with WebPAM PRO139Managing the ControllerThe RAID controller is the heart of the RAID storage system. Management of Controllers

SuperTrak EX Series User Manual140Controller information includes:• Controller ID (1 or 2)• Alias, if assigned*• Vendor• Model• Operational Status•Pow

Chapter 5: Management with WebPAM PRO141Controller information, continued:• SMART Polling Interval*• Write Back Cache Flush Interval*• Write Through

SuperTrak EX Series User Manual142• Choose a coercion method from the Coercion Method dropdown menu. The choices are:•GBTruncate• 10GBTruncate• GRPRou

Chapter 5: Management with WebPAM PRO1433. Click the Controller icon. 4. Click the Battery tab in Management View. In normal operation, the operatio

SuperTrak EX Series User Manual1444. Click the Buzzer tab in Management View.5. Click the Sound button.The buzzer sounds a continuous tone.6. Click th

Chapter 5: Management with WebPAM PRO145Managing EnclosuresThis function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed

SuperTrak EX Series User Manual2Product OverviewSuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When use

SuperTrak EX Series User Manual146Managing Physical DrivesManaging Physical Drives deals with the physical disk drives under the SuperTrak RAID contro

Chapter 5: Management with WebPAM PRO147Promise EnclosuresTo locate a physical drive in the VTrak JBOD enclosure, click the Locate PDx button. The dis

SuperTrak EX Series User Manual148Viewing Physical Drive InformationTo view physical drive information:1. Click the Subsystem icon in Tree View. 2.

Chapter 5: Management with WebPAM PRO1492. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon.5. Click a

SuperTrak EX Series User Manual150Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 150)• Locatin

Chapter 5: Management with WebPAM PRO151Promise EnclosuresTo locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button. The disk stat

SuperTrak EX Series User Manual152Creating a Disk Array – Automatic ConfigurationThe Disk Array – Automatic Configuration option enables you to create

Chapter 5: Management with WebPAM PRO153Creating a Disk Array – Express ConfigurationThe Disk Array – Express Configuration option enables you to choo

SuperTrak EX Series User Manual154• Logical Drives – The slot number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Driv

Chapter 5: Management with WebPAM PRO155Creating a Disk Array – Advanced ConfigurationThe Disk Array – Advanced Configuration option enables you to di

Chapter 1: Introduction3WebPAM PRO Management SoftwareThe Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remot

SuperTrak EX Series User Manual156This value will be the data capacity of the first logical drive in your new disk array. If you specify less than dis

Chapter 5: Management with WebPAM PRO157Deleting a Disk ArrayThe Disk Arrays–Delete tab enables you to delete existing disk arrays.To delete a disk ar

SuperTrak EX Series User Manual158available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the pro

Chapter 5: Management with WebPAM PRO159Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional.

SuperTrak EX Series User Manual160The choices are Read Cache, Read Ahead, and No Cache. Read Ahead is the default. See “Choosing Cache Policy” on page

Chapter 5: Management with WebPAM PRO161In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The chosen logic

SuperTrak EX Series User Manual162To set Migration priority, see “Making Background Activity Settings” on page 133.Rebuilding a Disk ArrayWhen you reb

Chapter 5: Management with WebPAM PRO163Running Media Patrol on a Disk ArrayMedia Patrol checks the magnetic media on physical drives. When it finds t

SuperTrak EX Series User Manual164Transitioning a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently part of

Chapter 5: Management with WebPAM PRO1657. Click the OK button. 8. After the Transition is complete, move the physical drives comprising the disk arra

SuperTrak EX Series User Manual4Browser SupportOn the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the foll

SuperTrak EX Series User Manual166Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representation o

Chapter 5: Management with WebPAM PRO167fault tolerance. When a logical drive is rebuilding, it will function and your data is available. However, acc

SuperTrak EX Series User Manual1684. Click the Logical Drives icon5. Click the Logical Drive icon. To specify an Alias or set the Read and Write P

Chapter 5: Management with WebPAM PRO1697. Optional. Enter an alias in the Logical Drive Alias field. Maximum of 32 characters. Use letters, numbers,

SuperTrak EX Series User Manual170To view the progress of the Initialization, click the Background Activity tab.To set Initialization priority, see “M

Chapter 5: Management with WebPAM PRO1712. Click the Disk Arrays icon. 3. Click the Disk Array icon. 4. Click the Logical Drives icon5. Click th

SuperTrak EX Series User Manual172Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is available

Chapter 5: Management with WebPAM PRO173Creating a Spare Drive To create a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare

SuperTrak EX Series User Manual174Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives

Chapter 5: Management with WebPAM PRO175Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a S

Chapter 1: Introduction5Supports online logical drive expansionAdd disk drives to the array without affecting data availability.Supports online logica

SuperTrak EX Series User Manual176Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives under the Supe

Chapter 5: Management with WebPAM PRO177Viewing Individual Logical Drive Information1. Click the Subsystem icon in Tree View. 2. Click the Logical D

SuperTrak EX Series User Manual178

179Chapter 6: Management with the CLI• Opening the CLI on Windows (below)• Opening the CLI on Linux, FreeBSD, and VMware (page 180)• Table of Supporte

SuperTrak EX Series User Manual180Opening the CLI on Linux, FreeBSD, and VMwareTo open the CLI:1. Open a terminal window.2. Go to the /opt/Promise/Web

Chapter 6: Management with the CLI181Table of Supported CommandsCommand Actionabout View utility information.array View or edit array information.Crea

SuperTrak EX Series User Manual182logdrv View or edit logical drive information and settings.Locate a logical drive via LEDs.migrate Start and monitor

Chapter 6: Management with the CLI183Notes and ConventionsCommands and options are NOT case sensitive.Not all extended keys are supported. However, yo

SuperTrak EX Series User Manual184List of Supported CommandsaboutUsageaboutSummaryDisplays utility information.arrayUsagearray [-a <action>] [-d

Chapter 6: Management with the CLI185SummaryThe array command is the main command for performing advanced configuration and maintenance tasks on disk

SuperTrak EX Series User ManualiiCopyright© 2008 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technolog

SuperTrak EX Series User Manual6Specifications• Port Counts and ConnectorsEX4650: 4 internal, one SFF-8087EX8650: 8 internal, two SFF-8087EX8654: 4 in

SuperTrak EX Series User Manual186deleting, locating, accepting, adding or deleting a logical drive. Only one array may be specified.-p <PD ID list

Chapter 6: Management with the CLI187decimal places. If not specified, all available capacity is used for this logical drive.Stripe= Specifies logical

SuperTrak EX Series User Manual188Examplesarray -v -c 1array -a add -s "alias=MyArray,mediapatrol=enable" -p 1,3,5~9-l "raid=5,capacity

Chapter 6: Management with the CLI189bbmUsagebbm [-a <action>] [-p <PdId>]bbm -a clear -p <PdId>SummaryThe bbm command displays and

SuperTrak EX Series User Manual190Auto-transition will start transitioning on a used revertible spare in the following condition:1. When the rebuild h

Chapter 6: Management with the CLI191transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75)low

SuperTrak EX Series User Manual192buzz -a onbuzz -a off SummaryThe buzz command displays the status of the buzzer, and enables, disables, turns on or

Chapter 6: Management with the CLI193SummaryThe config command has two options: Automatic and Express.Automatic configuration takes all available unco

SuperTrak EX Series User Manual194Examplesconfig -a autoconfig -a expr -ry -p y -c n -sy -t data -l2ctrlUsagectrl [-a <action>] [-i <ctrlId&g

Chapter 6: Management with the CLI195GBTruncate Truncates the drive to the nearest 1-billion byte boundary.10GBTruncate Truncates the drive to the nea

7Chapter 2: Installation• Unpacking the SuperTrak, below• Installing the SuperTrak Card (page 9)• Choosing the Physical Drives (page 17)• Creating a L

SuperTrak EX Series User Manual196disable The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or

Chapter 6: Management with the CLI197dateUsagedatedate -a mod [-d <date>] [-t <time>]SummaryThe date command displays the system time and

SuperTrak EX Series User Manual198mod Modifies settings. Requires the -s option.locate Locates an enclosure by flashing its LEDs.-e <encl id> En

Chapter 6: Management with the CLI199event -a clear [-l <location>]SummaryThe event command displays and clears the RAM and NVRAM event logs.Opt

SuperTrak EX Series User Manual200Options-t <file type> Specifies the type of file to export.userdb User database file. This file type is not ap

Chapter 6: Management with the CLI201iscsi Subsystems only. iscsi settings, including node, port, SLP, and iSNS.netiscsi Subsystems only. Network sett

SuperTrak EX Series User Manual202A quick initialization writes to the first and last few megabytes of the logical drive. Typically, a quick initializ

Chapter 6: Management with the CLI203list (Default) Displays a summary of one or more logical drives.mod Changes logical drive settings.locate Locate

SuperTrak EX Series User Manual204SummaryThe migrate command expands the capacity of a logical drives (online capacity expansion) and changes logical

Chapter 6: Management with the CLI205You can start, stop, pause, or resume Media Patrol and monitor its progress and status.Options-a <action> S

SuperTrak EX Series User Manual8WarningBefore installing the SuperTrak EX Controller card into an existing system, backup any important or useful data

SuperTrak EX Series User Manual206Options -a <action> Specifies the action to perform.list (Default) Displays the active and paused PDMs and the

Chapter 6: Management with the CLI207online Forces a drive from an Offline to an Online state.Caution: Do this action only in extreme conditions. It c

SuperTrak EX Series User Manual208temppollint=Drive temperature polling interval in seconds. If value is 0, polling is disabled. For subsystems with d

Chapter 6: Management with the CLI209phydrv -a locate -p 9phydrv -a mod -s "writecache=enable,rlacache=enable"phydrv -a offline -p 8phydrv -

SuperTrak EX Series User Manual210-p <port number> Subsystems only. Specifies the port number of the TFTP server.If no port number is given, the

Chapter 6: Management with the CLI211Examplesrcrc -a start -l3 -n -prc -a start -l3rc -a stop -l2rbUsagerb [-a <action>] [-d <DaId>] [-s &

SuperTrak EX Series User Manual212scUsagesc [-a <action>] [-i <SpareId>]sc -a start [-i <SpareId>]SummaryThe sc command starts a Spa

Chapter 6: Management with the CLI213Options-a <action> Specifies the action to perform.list (Default) Displays a list of hot spare drives.add

SuperTrak EX Series User Manual214SummaryThe spath command discovers and changes subsystem paths.Options-a <action> Which action to perform.list

Chapter 6: Management with the CLI215Options-a <action> Specifies the action to perform.list (Default) Displays the statistics.clear Resets the

Chapter 2: Installation9Installing the SuperTrak CardThe SuperTrak EX Controller card fits into any available PCI-Express x8 slot. You can also plug t

SuperTrak EX Series User Manual216Other users must wait for you to unlock the system or for your lock to expire.unlock Clears a subsystem lock.chklock

Chapter 6: Management with the CLI217Options-a <action> Specifies the action to perform.list (Default) Displays the current background synchroni

SuperTrak EX Series User Manual218Transition is an operation to replace a revertible spare drive currently used in a disk array with an new physical d

219Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 232)• Choosing Stripe Block Size (page 236)• Choosing S

SuperTrak EX Series User Manual220RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the sector

Chapter 7: Technology Background221RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

SuperTrak EX Series User Manual222RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of

Chapter 7: Technology Background223RAID 5 – Block Striping with Distributed ParityRAID 5 organizes block data and parity data across the physical driv

SuperTrak EX Series User Manual224RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives al

Chapter 7: Technology Background225RAID 10 – Mirror / StripeMirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is simil

SuperTrak EX Series User Manual10Figure 1. SuperTrak EX4650 cardFigure 2. SuperTrak EX8650 cardBBU module connectorSuperSwap connectorActivity and Fau

SuperTrak EX Series User Manual226RAID 50 – Striped Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physica

Chapter 7: Technology Background227RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

SuperTrak EX Series User Manual22815 2 7,835,5,54 3,4,4,45 3,3,3,3,316 2 8,835,5,64 4,4,4,45 3,3,3,3,4RAID 50 Logical DriveNo. of Drives No. of Axles

Chapter 7: Technology Background229RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks a

SuperTrak EX Series User Manual230RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logi

Chapter 7: Technology Background23118 2 9,936,6,64 4,4,5,519 2 9,1036,6,74 4,5,5,520 2 10,1036,7,74 5,5,5,55 4,4,4,4,4RAID 60 Logical DriveNo. of Driv

SuperTrak EX Series User Manual232Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your logical drive. The f

Chapter 7: Technology Background233RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

SuperTrak EX Series User Manual234RAID 6Recommended applications for RAID 6:• Accounting/Financial• Database servers• Any application requiring very h

Chapter 7: Technology Background235RAID 50Recommended applications for RAID 50:• File and Application Servers• Transaction Processing• Office applicat

Chapter 2: Installation11 Figure 3. SuperTrak EX8654 card Figure 4. SuperTrak EX8658 cardBBU module connectorSuperSwap connectorActivity and Fault LED

SuperTrak EX Series User Manual236Choosing Stripe Block SizeYou set the stripe block size, also called block size, when you create a logical drive. Wi

Chapter 7: Technology Background237• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B s

SuperTrak EX Series User Manual238Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

Chapter 7: Technology Background23980.5 GB and the replacement drive can be 80.3, since all are rounded down to 80 GB. This permits the smaller drive

SuperTrak EX Series User Manual240• Revertible – A revertible spare drive will return to spare status when the failed drive is replace with a new driv

Chapter 7: Technology Background241RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Ad

SuperTrak EX Series User Manual242RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logic

Chapter 7: Technology Background243RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

SuperTrak EX Series User Manual244RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAID 0 N

Chapter 7: Technology Background245RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:RAID 60A RAID 60 Source lo

SuperTrak EX Series User Manual12Figure 5. SuperTrak EX16650 card6. Attach the other end of the SAS multi-lane cable to a SAS port on your enclosure’s

SuperTrak EX Series User Manual246Ranges of Disk Array ExpansionThe Windows XP (32-bit) operating systems support a 10-byte LBA format. As a result, t

Chapter 7: Technology Background247At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• De

SuperTrak EX Series User Manual248Media PatrolMedia Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive. M

Chapter 7: Technology Background249Because data would be lost if written to a bad sector, when a bad sector is detected, the physical drive creates a

SuperTrak EX Series User Manual250• The physical drive in channel 4 is a revertible spare drive.The physical drive in channel 2 fails. The disk array

Chapter 7: Technology Background251Automatic TransitionAt this juncture, you would replace the failed drive in channel 2 with a new drive of the same

SuperTrak EX Series User Manual252The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The Super

Chapter 7: Technology Background253Critical & Offline Logical DrivesA fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical w

SuperTrak EX Series User Manual254• Sends email messages, per your configuration• Displays popup messages, per your configuration (below)• Keeps a rec

Chapter 7: Technology Background255With a Hot Spare DriveWhen a physical drive in a disk array fails and a spare drive of adequate capacity is availab

Chapter 2: Installation13For SuperTrak EX8654 and EX8658, note that only the interior SAS Ports have individual LED pins.Figure 7. Individual LED pins

SuperTrak EX Series User Manual256After a successful rebuild: • The alarm is silent • The logical drive’s Operational Status is OK • The rebuilt physi

257Chapter 8: Troubleshooting• Problem Reports from SuperTrak• Buzzer (page 257)• LEDs (page 257)•BIOS (page259)• Problems Reported in WebPAM PRO (pag

SuperTrak EX Series User Manual258Global LED DisplayGlobal LEDs glow in response to Logical Drive status.Direct LED DisplayDirect LEDs, glow and blink

Chapter 8: Troubleshooting259BIOSThe problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below. Figure 1.

SuperTrak EX Series User Manual260 Figure 2. SuperTrak BIOS screen, logical drive offlineIf the SuperTrak BIOS detects an Offline logical drive, the B

Chapter 8: Troubleshooting261Problems Reported in WebPAM PROOpen WebPAM PROIf WebPAM PRO is not running, do the following actions:1. Open WebPAM PRO.S

SuperTrak EX Series User Manual262• Keeps a record in the Event Log (below)

Chapter 8: Troubleshooting263Critical & Offline Logical DrivesA fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when a

SuperTrak EX Series User Manual264 Figure 3. Physical Drive Management screenIn the example above, there is no physical drive for ID 3. Assuming you i

Chapter 8: Troubleshooting265Salvaging Physical DrivesPhysical drives can develop problems that make them unsuitable for service in a logical drive. T

SuperTrak EX Series User Manual14Connecting SuperTrak to a SuperSwap EnclosureIf you are using Promise SuperSwap enclosures:1. Attach SAS fanout cable

SuperTrak EX Series User Manual266Rebuilding a Logical DriveThe remedial action for a critical logical drive is to rebuild it, meaning the data from t

Chapter 8: Troubleshooting2674. Highlight Start Manual Rebuild and press Enter.The Manual Rebuild screen displays.5. Highlight the Source Sequence Num

SuperTrak EX Series User Manual268Recovering from a Blank ScreenOccasionally, while you are performing a RAID management operation using WebPAM PRO, y

269Chapter 9: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 273)• Limited Warranty (page 276)• Returning the Product

SuperTrak EX Series User Manual270How can I change the resources that the SuperTrak uses? The SuperTrak EX Series Controllers are fully PnP. This mean

Chapter 9: Support271I already have an array on a Promise FastTrak controller. Can I move that array to my new SuperTrak EX Series controller? No. The

SuperTrak EX Series User Manual272are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from S

Chapter 9: Support273Contacting Technical SupportPromise Technical Support provides several support options for Promise users to access information an

SuperTrak EX Series User Manual274GermanyItalyTaiwan E-mail Support e-Support On-LineFax Technical Support +49 0 2 31 56 76 48 29Attn: Technical Suppo

Chapter 9: Support275China E-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Support +86 10 8857 8085 or 8095

Chapter 2: Installation15SAS Connections and ID NumbersThe table below correlates the ranges of Enclosure IDs and Physical Drive IDs, that appear in t

SuperTrak EX Series User Manual276Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of th

Chapter 9: Support277Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

SuperTrak EX Series User Manual278Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about

Chapter 9: Support279You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper t

SuperTrak EX Series User Manual280

281Appendix A: Partition and FormatIn order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Con

SuperTrak EX Series User Manual2823. Click the Next button to start the Wizard.4. In the following windows, choose Disk 1 to Initialize. Do not choose

Appendix A: Partition and Format2836. Click the Next button to start the wizard.7. In the following windows, do the following actions. Click Next to m

SuperTrak EX Series User Manual284When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and

285Appendix B: Upgrades• Updating SuperTrak BIOS and Firmware (page 285)• Updating WebPAM PRO (page 286)Updating SuperTrak BIOS and FirmwareFollow thi

NoticesiiiRadio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursu

SuperTrak EX Series User Manual16In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on Port Ch1-4 are numbered 1 to 4. The drives on Port C

SuperTrak EX Series User Manual286Updating WebPAM PROFollow this procedure to upgrade the WebPAM PRO Software on your PC or server.Downloading the Web

287Appendix C: Battery Backup UnitThe Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak EX Controller card, when a power failure

SuperTrak EX Series User Manual288Installing the BBU To install the BBU onto your SuperTrak EX Controller card in the Host PC:1. Power down your syste

Appendix C: Battery Backup Unit289 Figure 2. BBU module connectors on EX4650. Other models are similar 8. From the opposite side of the SuperTrak EX C

SuperTrak EX Series User Manual29010. Replace the screw holding the SuperTrak EX Controller card to the system case.11. Attach the SAS multi-lane cabl

291Appendix D: LED Backplane Connections• Schematic Diagrams (below)• Direct LED Display (page 293)• Aggregate LED Display (page 293)• Global LED Disp

SuperTrak EX Series User Manual292 Figure 2. SuperTrak fault and activity LED connectionsFor LED status and behavior information, see the tables on th

Appendix D: LED Backplane Connections293Direct LED DisplayDirect LEDs, glow and blink in response to the SuperTrak’s firmware status.For more informat

SuperTrak EX Series User Manual294Global LED DisplayGlobal LEDs glow in response to Logical Drive status.When a Global LED glows amber or red, you mus

295IndexNumerics10GBTruncate 2382 TB limitation 237AAbout This Manual 1addhost 120subsystem 120Agent, WebPAM PRO 37, 121, 126airflow, PC or server 8,

Chapter 2: Installation17Choosing the Physical DrivesThe SuperTrak EX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA physical drives. For

SuperTrak EX Series User Manual296CLI, cont.start 27, 179Client/Server, WebPAM PRO 121connection, in-band versus out-of-band 121controlleralias 141inf

Index297enclosureinformation 145JBOD 14, 16polling interval 142SGPIO 15SuperSwap 16third party 146, 150, 167, 176virtual 15, 146, 150, 167, 176VTrak 1

SuperTrak EX Series User Manual298installing, cont.CLIFreeBSD 35Linux 28VMware 36Windows 23FreeBSD driver 76Miracle Linux driver 75RedHat Linux driver

Index299logical drive, cont.status 92, 93, 166stripe size 21, 93, 156, 159synchronizing 160, 168write cache policy 22, 94, 95, 156, 160, 169login scre

SuperTrak EX Series User Manual300Product Overview 2RRAIDchoosing a RAID level 232introduction to 219VTrak subsystem 145RAID levellogical drive 93, 15

Index301saveEvent Frame 114NVRAM event log 132runtime event log 131scheduled activitiesdelete 137list 135schedulingMedia Patrol 135Redundancy Check 13

SuperTrak EX Series User Manual302subsystem, cont.JBOD 14, 16subsystem/host information 120super user 118SuperBuildbackground activity 100buzzer 104,

Index303view, cont.scheduled activities 135system configuration 137view-only user 118virtual enclosure 15VMwareinstallingCLI 36drivers 78VTrak JBOD 14

SuperTrak EX Series User Manual304WebPAM PRO, cont.logical drivecheck table 170create 159delete 160info 166, 167, 177initialize 169locate 167, 176Redu

SuperTrak EX Series User Manual18Creating a Logical DriveYou can use the SuperBuild™ Configuration Utility to create a logical drive with the attached

Chapter 2: Installation193. Press the arrow keys to highlight Disk Array Management and press Enter.The Disk Array Management screen appears.4. Highli

SuperTrak EX Series User Manual207. Highlight Return to Previous Menu and press Enter.The Main Menu appears.8. Highlight Logical Drive Management and

Chapter 2: Installation2111. Highlight Next Step and press Enter.The Create Logical Drive Step 2/2 screen appears.12. To change the RAID Level, highli

SuperTrak EX Series User Manual2217. To change the Write Cache Policy, highlight Write Cache Policy and press Enter.Highlight your choice of Write Thr

Chapter 2: Installation23Installing the CLIThe Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manag

SuperTrak EX Series User Manual245. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 13. License

Chapter 2: Installation256. In the Choose Destination Location dialog box, you can:• Accept the default installation folder (recommended)• Specify a d

SuperTrak EX Series User Manualiv

SuperTrak EX Series User Manual267. In the Ready to Install dialog box, click the Install button to continue.Figure 15. Ready to Install dialog box

Chapter 2: Installation278. In the Install Complete dialog box, click the Finish button to exit the installer.Figure 16. Install Complete dialog boxWi

SuperTrak EX Series User Manual28Installing onto LinuxFor Linux PCs, Promise offers two different binary files:• WebPAM PRO and CLI – Installs either

Chapter 2: Installation295. In the Introduction dialog box, click the Next button to proceed with installation.Figure 17. Introduction dialog box

SuperTrak EX Series User Manual306. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 18. License

Chapter 2: Installation317. When the Choose Install Folder dialog box appears, you can:• Accept the default installation folder (recommended)• Specify

SuperTrak EX Series User Manual328. In the Pre-Installation Summary dialog box, click the Install button to continue.Figure 20. Pre-Installation Summa

Chapter 2: Installation339. In the Install Complete dialog box, click the Next button to continue.Figure 21. Install Compete dialog box

SuperTrak EX Series User Manual3410. In the Register On-line dialog box, click the Done button to exit the installerFigure 22. Register On-line dialog

Chapter 2: Installation35Installing the CLI onto FreeBSDPCs running FreeBSD do not support WebPAM PRO, therefore they cannot use the WebPAM PRO instal

vContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . .

SuperTrak EX Series User Manual36Installing the CLI onto VMwareThe VMware virtualization platfrom does not support WebPAM PRO, therefore they cannot u

Chapter 2: Installation37Installing WebPAM PROWeb-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based graphic u

SuperTrak EX Series User Manual38• Windows Server 2003 SP1, SP2; R2 (32 or 64 bit)• Windows XP Professional SP2, SP3 (32 or 64 bit)• Red Hat Enterpri

Chapter 2: Installation39Go to one of the following procedures:• “Installing WebPAM PRO onto Windows” on page 39.• “Installing WebPAM PRO onto Linux”

SuperTrak EX Series User Manual405. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 24. License

Chapter 2: Installation416. In the Setup Type dialog box, choose the option you prefer:• Typical – Installs the Agent, Server, and CLI. Recommended fo

SuperTrak EX Series User Manual427. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three

Chapter 2: Installation438. In the Choose Destination Location dialog box, you can:• Accept the default installation folder. Recommended for most user

SuperTrak EX Series User Manual449. In the WebPAM PRO Server dialog box, check the box to select SSL security.External SSL Security – Applies security

Chapter 2: Installation4510. In the Ready to Install dialog box, click the Install button to continue.Figure 29. Ready to Install dialog box

SuperTrak EX Series User ManualviChapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Driver Installation Me

SuperTrak EX Series User Manual4611. In the Install Complete dialog box, click the Finish button to exit the installer.Figure 30. Install Complete dia

Chapter 2: Installation47Installing WebPAM PRO onto LinuxTo install WebPAM PRO onto your Linux-based PC or server:1. Boot the PC or server, log in as

SuperTrak EX Series User Manual486. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 32. License

Chapter 2: Installation497. In the Choose Install Product dialog box, choose any combination of three options:• WebPAM PRO Utility Server – One Server

SuperTrak EX Series User Manual508. When the Choose Install Folder dialog box appears, you can:• Accept the default installation folder. Recommended f

Chapter 2: Installation519. In the SSL Security Options dialog box, check the box to select SSL security.External SSL Security – Applies security to a

SuperTrak EX Series User Manual5210. In the Pre-Installation Summary dialog box, click the Install button to continue.Figure 36. Pre-Installation Summ

Chapter 2: Installation5311. In the Install Complete dialog box, click the Next button to continue.Figure 37. Install Compete dialog box

SuperTrak EX Series User Manual5412. In the Register On-line dialog box, click the Done button to exit the installerFigure 38. Register On-line dialog

Chapter 2: Installation55Logging into WebPAM PROYou can log into WebPAM PRO in either of two ways:• Logging in at the Host PC (page 55)• Logging in ov

ContentsviiChapter 3: Installing Drivers, cont.VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .78New OS Installati

SuperTrak EX Series User Manual56Together, your entry looks like this:https://192.168.10.228:8443/promiseLogin ScreenWhen the opening screen appears:1

Chapter 2: Installation57Setting up WebPAM PROThe first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You on

SuperTrak EX Series User Manual58Figure 41. Add Subsystem/Host tab4. Click the Submit button.The newly added host appears in the Tree, on the left sid

59Chapter 3: Installing DriversFollowing are installation procedures for the SuperTrak drivers for Windows, Linux, and FreeBSD included on the softwar

SuperTrak EX Series User Manual60.Driver Installation MediaWindowsIf your Windows PC does not have a floppy drive, copy the driver file to a CD or a U

Chapter 3: Installing Drivers61Linux and FreeBSDFor BSD, start with a diskette. For Linux, choose the medium that works for your system.If your Linux

SuperTrak EX Series User Manual62Windows Server 2008New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controll

Chapter 3: Installing Drivers63Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server

SuperTrak EX Series User Manual64Windows VistaNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller dri

Chapter 3: Installing Drivers65Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista s

SuperTrak EX Series User ManualviiiChapter 4: SuperBuild™ Utility, cont.Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual66Windows Server 2003New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controll

Chapter 3: Installing Drivers67Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server

SuperTrak EX Series User Manual68Windows XPNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller driver

Chapter 3: Installing Drivers69Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP setu

SuperTrak EX Series User Manual70Red Hat Linux Enterprise 4.4, 4.5New OS Installation1. Start the RedHat Linux Installation by booting from the instal

Chapter 3: Installing Drivers71Fedora Core 6New OS Installation1. Start the Fedora Core Installation by booting from the install CD.2. At the “Welcome

SuperTrak EX Series User Manual72Fedora Core 7, 8New OS Installation1. Start the Fedora Core Installation by booting from the install CD.2. At the “We

Chapter 3: Installing Drivers73SuSE Open 10.2, 10.3, 10.5, 11New OS Installation1. Start the SuSE Linux Installation by booting from the install CD. 2

SuperTrak EX Series User Manual74SuSE SLES 10, 10 SP1New OS Installation1. Start the SuSE Linux Installation by booting from the install CD. 2. As the

Chapter 3: Installing Drivers75Miracle Linux 4New OS Installation1. Start the Miracle Linux Installation by booting from the install CD. 2. At the “As

ContentsixChapter 5: Management with WebPAM PRO, cont.Managing Software Services, cont.Restarting the Tomcat Server . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual76FreeBSD 6.1, 6.2New OS Installation1. Start the FreeBSD Installation by booting from the install CD.2. When the conso

Chapter 3: Installing Drivers775. After those commands finish, type the following command and press Enter.umount /cdrom6. Remove the USB device.7. Pre

SuperTrak EX Series User Manual78VMware ESX Server 3.0.2, 3.5.0New OS Installation1. Download the VMware driver ISO image from the Promise Support Web

Chapter 3: Installing Drivers798. Remove the CD from the CD-ROM.Note: If the driver did not load after the server rebooted, try one of the following a

SuperTrak EX Series User Manual80

81Chapter 4: SuperBuild™ Utility• SuperTrak BIOS (below)• Accessing the Main Menu (page 84)• Selecting a Controller (page 85)• Viewing Controller Info

SuperTrak EX Series User Manual82 Figure 1. SuperTrak BIOS screen If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condit

Chapter 4: SuperBuild™ Utility83If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booti

SuperTrak EX Series User Manual84Accessing the Main MenuThe opening screen of the SuperBuild utility is the Main Menu. Figure 4. SuperBuild Main MenuT

Chapter 4: SuperBuild™ Utility85• Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settingsSelecting a ControllerThe SuperBuild Config