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Chapter 9: Support
241
Taiwan
China
E-mail Support support@promise.com.tw
Fax Support +886 3 578 2390 Attn: Technical Support
Phone Support +886 3 578 2395 (ext. 8811)
If you wish to write us for
support:
Promise Technology, Inc.
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsinchu, Taiwan, R.O.C.
E-mail Support support-china@promise.com
Fax Support
+86-10-8857-8015
Attn: Technical Support
Phone Support +86-10-8857-8085/8095
If you wish to write us for
support:
Promise Technology China
Room 1205, Tower 3
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China
- M310p, M210p 1
- Copyright 2
- Trademarks 2
- Recommendations 2
- Contents 3
- Chapter 1: Introduction 9
- Overview 10
- Architectural Description 11
- Features and Benefits 11
- Specifications 13
- FCC Statement 14
- Chapter 2: Installation 15
- Mount VTrak in a Rack 16
- Install Disk Drives 18
- Drive Numbering 20
- DB-9 Serial 22
- Connector 22
- Connect the Power 23
- LED will remain dark 24
- Chapter 3: Setup 25
- Management Port 28
- VTrak Setup with WebPAM PROe 30
- Language Selection 33
- Create a Disk Array 34
- Additional Logical Drives 43
- Log-out of WebPAM PROe 43
- Audible Alarm 47
- Log-in/Log-out 48
- 3. Click the Login button 49
- Graphic User Interface 51
- Item Function 52
- Storage Network 53
- Contact Us 53
- Tree View 54
- Subsystems 55
- Subsystem 56
- Subsystem Events 57
- Background Activities 58
- Scheduler 59
- Administrative Tools 62
- User Settings – User 64
- User Event Subscription 64
- User Password – Administrator 66
- User Password – Users 66
- Create a User 66
- Delete a User 67
- User Sessions 68
- Storage Services 71
- Web Server 74
- Firmware Update 82
- Controllers 85
- Controller 86
- Controller Statistics 87
- Enclosures 89
- Enclosure 90
- Physical Drives 94
- Physical Drive 95
- Physical Drive Settings 97
- Disk Arrays 99
- Create a Disk Array – Express 100
- Delete a Disk Array 103
- Disk Array 104
- Disk Array Status 105
- Disk Array Settings 106
- Create a Logical Drive 106
- Disk Array Migration 108
- Delete a Logical Drive 108
- Disk Array Rebuild 109
- Transition 111
- Logical Drives 112
- Logical Drive Status 113
- Logical Drive 114
- Logical Drive Settings 115
- Logical Drive Initialization 116
- Logical Drive Synchronization 117
- Logical Drive PDM 118
- Logical Drive Check Table 118
- Logical Drive LUN Settings 119
- Spare Drives 120
- Create Spare Drive 121
- Delete Spare Drive 121
- Spare Drive 122
- Spare Drive Settings 123
- Logical Drive Summary 125
- VTrak Status Indicators 127
- Drive Status Indicators 129
- CLU Connection 130
- Exit the CLU 132
- CLU Function Map 133
- C, continued 134
- E, continued 135
- L, continued 136
- P, continued 137
- S, continued 138
- T, continued 139
- Quick Setup 140
- Subsystem Management 140
- System Date and Time 141
- Controller Management 141
- Controller Settings 142
- Enclosure Management 143
- Enclosure Status 143
- Enclosure Settings 144
- Batteries 145
- Physical Drive Management 146
- Locate Physical Drive 148
- Disk Array Management 149
- Advanced 150
- Disk Array Information 152
- Migration 153
- Predictive Data Migration 153
- Locate Disk Array 154
- Logical Drive Management 156
- Initialization 157
- Redundancy Check 157
- Network Management 158
- SCSI Management 159
- Background Activity 160
- Background Activity Settings 161
- Background Activities List 161
- Event Viewer 162
- Spare Drive Management 163
- LUN Mapping 164
- User Management 165
- Password 166
- Software Management 167
- Webserver 168
- SNMP Trap Sinks 170
- Netsend Recipients 171
- Flash through TFTP 172
- Clear Statistics 172
- Restore Factory Defaults 172
- Shutdown and Restart 173
- Restart over Serial 174
- Chapter 6: Maintenance 175
- Firmware Update – WebPAM PROe 176
- Restart VTrak 177
- Firmware Update – CLU 178
- Replace Power Supply 179
- Replace Cooling Unit Blower 180
- Replace Cache Battery 183
- Replace RAID Controller 186
- Introduction to RAID 187
- RAID 0 – Stripe 188
- RAID 1 – Mirror 189
- RAID 1E – Enhanced Mirror 190
- RAID 10 – Mirror + Stripe 193
- RAID 50 Axles 194
- Choosing a RAID Level 196
- Advantages Disadvantages 197
- Stripe Size 199
- Sector Size 199
- Cache Policy 200
- Capacity Coercion 201
- Hot Spare Drive(s) 202
- RAID Level Migration 203
- Increase Redundancy 204
- Capacity Performance Add Lose 204
- Media Patrol 206
- PDM Triggers 207
- Automatic Transition 210
- Manual Transition 210
- Chapter 8: Troubleshooting 211
- LEDs Display Amber or Red 212
- Back of Enclosure 214
- CLU Reports a Problem 216
- WebPAM PROe Reports a Problem 218
- Event Notification Response 220
- Event Action 221
- When a Disk Drive Fails 236
- With a Hot Spare Drive 236
- Without a Hot Spare Drive 237
- Rebuild Operation 237
- Enclosure Problems 239
- Connection Problems 242
- Serial Connections 243
- Network Connections 243
- Chapter 9: Support 245
- Contact Technical Support 247
- United States 248
- Europe, Africa, Middle East 248
- Attn: Technical Support 249
- Limited Warranty 250
- Returning Product For Repair 251
- 1 2 3 4 5 253
- SNMP MIB Files 254
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